Customer Feedback
We are most grateful to you for your kind, efficient and totally professional Private Medical Insurance enquiry service. We look forward to a mutually beneficial business working relationship in the future.
Mr & Mrs M, Doncaster
I've been dealing with Neil Gass for a number of years now. As well as providing an excellent, polite and efficient service, seeking out the right deals in the Medical Insurance marketplace, Neil always goes the extra mile. On occasions, when Insurance providers don't always offer the service they've originally promised, Neil is always happy to help solve the problem areas and mediate between the client and the provider. Neil definitely provides the 360 degree service that makes life much easier for his clients.
Without doubt, I would recommend Neil to anybody who is looking for a Specialist Medical Insurance Consultant who really cares.
Mr Y, Cheshire
We have used IPMI to get quotes for our health insurance since 2016 and our consultant, Neil Gass, has been brilliant every year since the onset. He has made the entire process very easy and has saved us money every year. We will certainly remain with this health insurance broker.
Mr & Mrs P, Buckinghamshire
When I was teaching I had group insurance but I transferred when I retired. Their insurance premiums went up considerably this year so I investigated other providers. Neil had already contacted me, knowing when my policy renewed and, as I said he could ring for a second time, he rang again a couple of days ago. He asked several questions about my current policy so understood what it had covered, and then clearly explained the type of policy he could offer me. He urged me to ask questions (which I did) and his answers were very easy to understand, putting my mind straight about what was on offer. I explained I was also in contact with an advisor from another company and he didn't seem phased by this. He encouraged me to read the paperwork and come back to him if I'd further queries after I'd also read the documents from the other company or talked to the other advisor about what he (Neil) was offering . This I did, which entailed Neil adding dentist and optician care to the policy, at a very reasonable rate. I explained I would make a decision within the next couple of days, after I'd discussed this updated policy with the other advisor, and he fully understood this. He said I should contact him if I'd any more questions after reading both policies, as he wanted to make sure I was happy. He rang me this morning and I told him that I was accepting his policy, giving reasons why I had gone for this one and not the other provider's. He reminded me about the cashback offer and told me he'd send the form by email, or snail mail if I preferred. I liked being given the choice! He also explained the subsequent steps, told me I could (and should) contact him whenever I needed help and advised me on what to do next.
I thoroughly enjoyed the discussions Neil and I had and hope he will continue to be my advisor. At no time was he pushy or interrupted me (unlike the advisor from the other company). He answered all my questions with no "politician" replies and ensured I understood everything he was explaining. He was relaxed and had lots of time for me. All phone calls were relaxing and at no time did I feel pressurised into anything.
Neil is a credit to your company, a great ambassador and I hope this letter helps with his next performance management.
Miss U, Suffolk
Very helpful & capable
Mrs H, MIddlesex
Thank you for arranging my health insurance again and for getting my cover reduced to less than last year. I am very grateful to you for making all the necessary changes on my behalf. I do appreciate your help.
Mrs S, Essex
Thank you so much for all your help and information.
I would like to take this opportunity to express my appreciation of your professionalism, efficiency and friendly demeanour. You get a 10/10 from me.
With many thanks and best wishes
Mrs B, London
Very pleased with the efficient service you provide. Vic is most helpful answering all my questions.
Ms S, North Yorkshire
Professional and friendly service. Information given was clear. Works hard to give you the best deal on healthcare.
Ms S, London
Very Helpful and explained all the small details. No question was silly.
Mr H, Northamptonshire
Very good price
Ms H, Middlesex
Second year and very happy. Thank you
Mr G, Hampshire
Good Service
Mr G, Hertfordshire
The service received from Vic was very professional with all details required explained fully.
Mr R, Southend on Sea
The advice is clear, understandable and to the point and saves me time to sort it out myself.
Mr E, Chichester
I would recommend Dan as a consultant to negotiate healthcare for you. He gets the best cover that you request at the best competitive rates on the market. Friendly, trustworthy and competent. Would give 5 stars out of 5 for him.
Mr P, Kent
This has been a very beneficial change in insurers for me. Everything was carefully explained and the switch was very easy.
Mrs B, Clevedon
Helpful and knowledgeable.
Ms B, Aldershot
Knowledgeable & polite consultant, competitively priced.
Mr C, Ashby-De-La-Zouch
Always on top of the situation. Very efficient, good service.
Mr S, Cobham
Ever since I was introduced to Neil at IPMI he has gone out of his way not only to find the best deal for me but also to check on my personal progress and intervene with the health care providers when he felt they were being unfair and unreasonable. It was thanks to Neil that the providers reversed their decision not to honor an appointment payment. I am delighted with the high level of service Neil and IPMI offer and my only regret is that I didn't go to them years ago! Thank you, Neil, and IPMI for your continued hard work and professional support.
Ms J, Kent
Easy to contact.
Mrs M, Manchester
Particularly helpful young lady who called weekly until renewals arrived. Dan proved very helpful and constructive. A good experience and result.
Mr P, Oxfordshire
Persistence
Mr H, Macclesfield
Very Helpful
Mr M, Banffshire
Good, Honest Service
Mr E, Sittingbourne
Very pleased with the service given. We have saved lots of money coming to this company. Highly recommended.
Ms D, Merseyside
We are really pleased with our rep Neil, who has provided us with good value Health Insurance over a number of years. He always contacts us in good time to make necessary changes to our policy. He has made it very easy for us. Thanks Neil.
Mr P, High Wycombe
Excellent Service
Mr D, Kenley
Couldn't be more helpful and business like.
Mr R, Rushden
Prompt Service, Understand my needs.
Mr I, Chelmsford
The service was helpful and efficient.
Mrs A, Much Hadham
I am very impressed by the new subscription and policy details.
Mr D, Stanmore
Generally speaking, I appreciated the effort made by Neil to sell his company's services and the efficiency and rapidity of his responses.
Mr C, Bishops Stortford
Tom was extremely helpful and knowledgeable. Very thorough and professional throughout our interactions.
Ms H, London
Dan has always looked after my best interests and continues to find products that meet my needs.
Mr F, Ely
Very helpful for getting the best deal possible.
Mrs R, Leicester
Providing proficient personal advice and service.
Miss H, Stoke on Trent
Reliable, trustworthy, helpful and always pleasant to ask re advice.
Mrs H, Herne Bay
Very prompt and efficient at dealing with renewals.
Mrs B, Morpeth
Very efficient discussion with your consultants who gave me all the options for my renewal in one informative conversation. This is far better than sifting through pages on the internet or phoning various companies. Thank you.
Mr T, Rutland
My wife and I are extremely cautious when changing important insurances such as healthcare. We had been with the same company for many years but the sound and professional advice from Dan has led us to follow his advice with confidence. We are grateful and impressed by IPMI.
Mr & Mrs R, Kings Lynn
Excellent & informed service from Dan.
Mr S, Wandsworth
We have employed Dan's assistance with our medical insurance needs for the past four years at IPMI. He is very approachable, listens to our needs and uses his considerable knowledge of the Private Health Insurance market to find options matching our requirements.
He then discusses the options and highlights any potential issues associated with them. His ability to clarify the often intricate and convoluted passages in insurance literature is a major factor in enabling a final choice to be made. 2018 was a year in which we required three major surgical interventions. In his usual proactive fashion he told us to expect a rise in our premium for 2019. The increase, when it came, was some 27% !
By the time we had recovered from the shock Dan had surveyed the market place. He called us back to say he had found an insurer who would provide slightly better cover in 2019 at a somewhat cheaper premium than our current provider had charged us in 2018. The fly in the ointment was a moratorium on past issues. We did not feel that our past issues would lead to any problems during the period of the moratorium and, therefore, this should not be a concern.
We changed Insurers and thanks to Dan saved the best part of £1000! He of course did all the necessary rearrangements. Long may our partnership continue!
JGT & CAT, Hexham
We have been with IPMI for some years. Our plan is always reviewed every year to ensure our cover is tailored to our needs. We have recommended friends to IPMI and they have all been as satisfied with the personal service as we have.
Mr C, Essex
I first discovered IPMI when I had just retired and left the company health insurance scheme. I had been advised by another broker that my annual premium would be in excess of £800 per month and that I was unable to move to another insurer because of my previous medical history. Following a conversation with Dan he suggested I should contact my consultant to confirm if my annual check-ups were precautionary only. Following written confirmation from my consultant Dan was able to move me to another insurer and drastically (and I mean drastically!) reduce my monthly payments. The following year I also moved my husband across to IPMI ad for each subsequent year we have been with them our premiums have reduced. I have now recommended IPMI to a number of friends. The Service provided is always professional and extremely friendly and helpful.
Mrs P, Surrey
Service to date very good, telephone conversations informative and detailed. To date very impressed with level of service.
Mr D, Hampshire